Did you know that as an IOP, you can claim from medical aids for counselling? With private clients increasingly wanting to use their benefits, this guide provides help to simplify the process.

Who Should Use This Guide?

Industrial psychologists: although all psychology practitioners could benefit, this edition focuses on IOPs.
Industrial psychologists: in private practice.

What will you gain?

• Efficient payment: bill correctly and get paid.
• Financial stability: build a consistent, profitable income stream.
• Avoid claim rejections: use correct codes and procedures.
• Increase confidence: know you’re doing it right at each stage.
• Payment flexibility: offer clients medical aid payment options.

Frequently Asked Questions

• Which ICD-10 codes are relevant for IOP sessions?
• How does BHF registration contribute to claim success?
• Can private clients always be reimbursed by medical aids?
• What if the medical aid refuses my IOP invoices?
• Is it ethical to bill no-shows or cancellations?
• Must I hold professional indemnity insurance for IOP work?

Lead Author of the Guide


• Lené Graupner is a Professor of Industrial and Organisational Psychology and the Founder of the Workplace Counselling Academy.
• She is a Registered Industrial Psychologist affiliated with the Health Professions Council of South Africa.
• She is also a member of the Society for Industrial and Organisational Psychology in South Africa and the American Academy of Experts in Traumatic Stress.


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